Cats Whiskers ​

Security

1. Cats Whiskers and their self-employed pet sitters undertake to treat all data about clients, sitters, prospective clients and prospective sitters as strictly confidential and will not be sold or passed onto any third parties. For more information please see our Privacy Policy (GDPR).

2. All keys when not in use will be kept in a secure filing cabinet. Keys will not be marked with any client details.

3. Any client details will be kept in a secure filing cabinet and any clients who no longer wish to use our service, will have their details destroyed.

4. Cats Whiskers and their self-employed pet sitters will not be held liable for any break-ins or vandalism on your property during your use of our services.

5. Cats Whiskers and their self-employed pet sitters will not open or close any windows during our pop-in visits so please ensure all windows are locked and secure before you leave.

Payment

1. For our pet sitting services cleared payment is due 7 days following our final visit and where payment is not received in accordance with these terms and conditions of business, Cat Whiskers reserves the right not to proceed with any previously agreed arrangements.

Cancellations

1. For cat sitting visits if you give at least 7 days’ notice and no consultation/key collection has taken place then there will be no fee due.

2. If you give at least 7 days’ notice and a consultation/key collection has already taken place then there will be a fee due of £10. If you need a key returning back to you then there will be a further charge of £10.

Insurance

1. Cats Whiskers and their self-employed pet sitters are covered by their own public liability insurance. Any claims that may arise will be the responsibility of the individual in charge of your pet at the time.

2. It is agreed that it is the client’s responsibility to ensure that the property, its contents, and pets are adequately insured throughout the duration of the assignment as we will not accept liability for any damage to the property caused by your pet(s).

3. Cats Whiskers and their self-employed pet sitters will care for your animal as you would, and whilst we will make every effort to ensure your pet is well looked after in your absence, Cats Whiskers and their self-employed pet sitters cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.

Miscellaneous

1.Unless otherwise agreed, the client must provide all items necessary for pets to be adequately cared for in the client's absence (i.e. food, medication, cat litter etc.) Should pets require any additional supplies whilst in the care of Cats Whiskers or their self-employed pet sitter these will be purchased and added to the bill

2. The client must provide Cat Whiskers or their self-employed pet sitters with the name and contact number of someone capable of making a decision relating to the pet(s) in an emergency. If the contact is not available Cats Whiskers and their self-employed pet sitters reserves the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal. Any veterinary visits organized and attended by Cats Whiskers will be charged at a rate of £22 per hour or part of, timed from the pet sitters home address until they then return to their home.

3. Cats Whiskers and their self-employed pet sitters will not be held liable for any illnesses or injuries your pets may suffer whilst using our services, nor for the death of a pet.

4. The client is responsible for any veterinary bills, no matter how they are incurred, whilst pets are in the care of Cats Whiskers and their self-employed pet sitters.

5. We recommend that cats are kept indoors whilst in our care so we can ensure their health and safety. However, should you wish for your cat to have free access to an outside area and the use of a cat flap we therefore cannot be held liable for any disappearance, injuries or death.

6. We shall always try and visit your pets as near as possible to the time slot you request but we reserve the right to visit outside of the allotted time slot in case of any situations or problems that may arise on other visits

7. Cats Whiskers and their self-employed pet sitters will not accept bookings for any pets with aggressive tendencies.

8. Cats Whiskers and their self-employed pet sitters cannot be held responsible for any third-party injuries caused by your cat(s).

9. When using our services, you agree to be on our emailing list so that we can send you updates and offers about our services.

10. You agree for us to take pictures of your pets when we are caring for them and for those pictures to be used on our website or for any marketing purposes.

 Cats Whiskers is the trading name of the sole proprietor Mrs Justine Giovannini